After-sales Policy

After-sales Policy

30-Day Unopened Return Policy
You can apply for a return as long as the product usage does not exceed 20%.

24-Hour Delivery (Online Platform Only)
Products purchased from the official online store of Esocha will be shipped within 24 hours.

12-Hour Quick Refund
Once your returned product has been received, we promise to process your refund within 12 hours.

VAT Invoice Available
We can provide you with an official VAT invoice. Please provide the taxpayer's name and taxpayer identification number.